1-800-flowers’ “free shipping” — is this true?
When you place an order for flower delivery at 1-800-flowers.com, FTD.com, or ProFlowers.com, at the end of checkout, they will charge you a fee for their service.
In case for 1-800-flowers, it’s $12.99 and they call it “Shipping and handling fee.”
You might think that the fee is reasonable, because they will deliver your flowers to the recipient. Any florist charge a delivery fee, right?
Wrong. 1-800-flowers’ “Shipping” fee is not a delivery charge. The actual delivery charge is already included in the price of flowers. This fee is a “Service charge”, an additional profit, that they keep and has nothing to do with delivery.
Now 1-800 went a step further. They are offering “FREE shipping and handling.” We believe that this promotion is quite misleading, because the actual delivery charge is not waived (it’s included in the price of flowers you order).
What they are waiving is their mark-up profit called “Shipping and Handling” fee, the extraneous money that you would not pay if you called a local florist directly.
Needless to say, we are one of the signatories.
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